I know this thread is a bit stale, but I'm constantly losing my wireless connection with Android Auto. Both my wife's Galaxy S23 Ultra and my Galaxy S23 Plus lose the connection. We don't have any connection issues in my wife's 2024 Jeep Grand Cherokee. I recently had the antenna replaced as I was getting the "Uconnect" error on my screen. I was hoping that would be the issue as it seems the phones keep dropping the wifi connection, but it did not resolve it. I guess I'll be adding this to the list next time I take the truck in for service. Its annoying as there is no rhyme or reason that I can determine. I'm not looking forward to the "can not duplicate" response or them having to drive my truck all over town adding miles and burning my gas.
Has anyone got their issue resolved recently with the connection issues?
Jerad,
I had issues with "APPLE PLAY" connections and the Navigation automatically going to and locking in on Metric. My Dealer saw the Navigation issue and kept running into a wall with the RAM/Stellantis "engineers". I finally needed to talk with the Dealership Service Director, and push it to the Regional Director level, with the understanding if he got stonewall as well, I was going to go down the local "Lemon Law" path. It was at his point that Stellantis finally decided to approve and send a replacement radio/headunit/ aka "black box".
Everyone up to the Regional Director had issues with Stellantis, even with a "STAR" use initiated. In fact it was discover that the engineers had closed out the STAR case because they felt the dealer "dropped" the case. Just because a "STAR" case is initiated don't get too excited about resolution. The "engineers" are not very responsive, and expect the Service Techs to stop what ever they are doing and sit in a running vehicle to troubleshoot the issues.
It appears that you too have a questionable radio/headunit. I would insist the Dealer Service open a STAR case. If the Dealer pushes back, then push it to the Regional level. Yeah, you'll need to kill time on a service visit, but the STAR case is the only way you'll get resolution. Apparently, the Dealer can no longer replace radios (and other things) without approvals ad nauseam. It sucks this has to be done, especially since wireless connections are not new.