John Jensen
Well-Known Member
- Joined
- Feb 11, 2020
- Messages
- 1,206
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UpdateUpdate
Got my truck back today. They reprogrammed all modules and restored the truck configuration, so they say. It's covered under my extended warranty but they charged me $308.00 because I entered the module to change "oversized" tire settings. I told them I was truthful, and that they have taught me to lie. Their response was, "That would have worked".
Here's the BS! They didn't reprogram all modules to factory configuration. The truck's top speed is still 68mph, the Cruise is still set at 53mph, it still shows my gear next to the odometer (which is not a factory setting), and whatever else, I don't know. They did restore my steps to deploy, my odometer and my speedometer. and my surround sound cameras. By the way, I have factory size tires.
Will return it to the dealer after the Holiday. It sure makes a difference of who's in charge. With the great Service Manager who quit this dealership, this crap would have never happened. Now it seems like it's just another one of those dealerships that others complain about
They haven't fixed it yet. Got a chance to talk to their top electronics tech today. He said the codes are locked in the ECU and every time he programs the ECU back to factory specs the Body Module's bad Max Speed and bad Max Cruise settings don't change to factory, they remain incorrect. And the two related codes remain. The tech was ready to escalate to Chrysler when I suggested trying a new ECM. So that's the next step. Having 33 or more flashes on the ECM, I really don't want Chrysler involved.
It's been eight days of trying to correct the problem that won't go away. And, I'll take my BS comments back as the tech was doing what was required, it just wasn't working and they don't know why.