DeadEndCustoms
New Member
- Joined
- Jun 6, 2023
- Messages
- 9
- Reaction score
- 0
I bought this truck ('21 Ram 2500 MC 6.7L) on February 3 2023. I connected the Sirius Guardian and it has not updated since February 6.
* Fuel Level / Miles to Empty has been 191.4 for 4 months
* Nothing in the Health Report has updated
* Door Lock/Unlock/Remote Start has always worked, as well updating the location.
* Several tickets have been opened and "resolved" but nothing has ever happened from Guardian.
I did a factory reset last month and then the UConnect said that I did not have a subscription. I contacted Guardian to explain that I had reset and I'm getting this error message. They told me nothing is wrong on their end and I have a hardware issue preventing the cellular from connecting, even though I was talking to them through the truck... So off to the dealer with 300 miles of warranty left... they said there was a fault and replaced part of the Uconnect system and then my Guardian not available message was no longer an issue. The app not working, still is an issue though.
I have contacted Guardian again, so now I've opened another ticket, and answered the same questions 3 times... Model of phone? Software version of phone? Carrier? App version?
Very frustrating. My trail is over in a few days and have not been able to even use it. I also do not get the health reports in my email, as nothing has been updated. I have driven 10,000 miles with no updates.
Anybody have this happen or know what could be broke to not communicate this? Today they told me to go to Mopar.com and try it out there. It only has the buttons to unlock/lock/start/cancel start but no health report data.
Thanks!
* Fuel Level / Miles to Empty has been 191.4 for 4 months
* Nothing in the Health Report has updated
* Door Lock/Unlock/Remote Start has always worked, as well updating the location.
* Several tickets have been opened and "resolved" but nothing has ever happened from Guardian.
I did a factory reset last month and then the UConnect said that I did not have a subscription. I contacted Guardian to explain that I had reset and I'm getting this error message. They told me nothing is wrong on their end and I have a hardware issue preventing the cellular from connecting, even though I was talking to them through the truck... So off to the dealer with 300 miles of warranty left... they said there was a fault and replaced part of the Uconnect system and then my Guardian not available message was no longer an issue. The app not working, still is an issue though.
I have contacted Guardian again, so now I've opened another ticket, and answered the same questions 3 times... Model of phone? Software version of phone? Carrier? App version?
Very frustrating. My trail is over in a few days and have not been able to even use it. I also do not get the health reports in my email, as nothing has been updated. I have driven 10,000 miles with no updates.
Anybody have this happen or know what could be broke to not communicate this? Today they told me to go to Mopar.com and try it out there. It only has the buttons to unlock/lock/start/cancel start but no health report data.
Thanks!