Bed step safety recall - W24 - W26 - W44

[Brutal_HO]

EDIT: Bed step recalls are as follows:

• W24 - Sold Vehicles
• W26 - Equipment Recall for Sold Vehicles who had it added afterwards
• W44 - Unsold Vehicles

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Just saw this on Mopar's site for my VIN.

Status: Incomplete
Recall Date: April 09, 2020
FCA Recall # W24
NHTSA Recall #20V-207

Safety Defect/Non Compliance Description and Safety Risk
If a sufficient side-load is applied to the bed step, its mounting bracket may fracture and cause the bed step to suddenly and unexpectedly fail while in use. A bed step that suddenly and unexpectedly fails while in use can increase the risk of an injury to the user.

Repair Description
Replace the bed step support brace on all sold vehicles.

Recall Status
Incomplete but repair parts are not available

Get Notified When Parts are Available

UPDATE:

Recall letters sent out to most. The current recall fix for those still in possession of their bed step is to replace the support bracket and bolts.

Campaign kit part number CSELW242AB (could differ for your VIN).

https://hdrams.com/forum/index.php?attachments/bed-step-recall-rcrit-20v207-6937-pdf.8516/

 

[MikeXM]

Okay. Now we know why.

 

[jerryw1000]

Just saw this on Mopar's site for my VIN.

Repair Description
Replace the bed step support brace on all sold vehicles.

Yep....just checked mine on the Mopar Owner's site and had TWO (2) recalls.....one for the Bed Step and one for the Backup Camera Linger Time.

I wonder how long it wil take them to get new brackets for the Bed Step? Looks like they already have the software fix for the Backup Cam but I'll probably just wait at least until my fires oil change in a few months.

 

[Bozo]

With all the recalls, does not bode well for so called quality assurance. These things are supposed to be tested. Of course, I am used to the glory days of Maytag, when every unit was tested prior to delivery. And the lab testing was brutal.

 

[Deleted member 80]

That was before MBA's and bean counters ran the world.

 

[lovegolf44]

Yep....just checked mine on eht Mopar Owner's site and had TWO (2) recalls.....one for the Bed Step and one for the Backup Camera Linger Time.

I wonder how long it wil take them to get new brackets for the Bed Step? Looks like they already have the software fix for the Backup Cam but I'll probably just wait at least until my fires oil change in a few months.

Neither recall is showing up under my VIN. I elected to not have my shipment delayed so I opted out of the bed step from the Bed Utility Group option I ordered. However, I do have the backup cam so I'm curious why that didn't show up.

 

[1FastHemi]

At the time I re-ordered my truck the bed step wasn't available as an option so, My dealer and I optioned to install it in their shop when my vehicle arrived. Will my vehicle is in now and the dealer ordered me one through the parts department and they just installed it on my truck this morning.

I wonder if this bed step is defective too, and wondering if it will be listed under the recall as well ? ? ?

 

[lovegolf44]

At the time I re-ordered my truck the bed step wasn't available as an option so, My dealer and I optioned to install it in their shop when my vehicle arrived. Will my vehicle is in now and the dealer ordered me one through the parts department and they just installed it on my truck this morning.

I wonder if this bed step is defective too, and wondering if it will be listed under the recall as well ? ? ?

I'm surprised the dealerships are able to get the parts, I thought that was the reason why they weren't installing them in the factory. Then again, as someone pointed out already maybe it was the recall.

 

[litzdog911]

My new truck is still awaiting delivery while stuck at my local dealer. They're closed during our "stay at home" order in Washington. I checked and my truck also shows both the backup camera and bed step recalls as "pending". I'll be sure that they perform those recalls before I eventually get my truck.

 

[1FastHemi]

I'm surprised the dealerships are able to get the parts, I thought that was the reason why they weren't installing them in the factory. Then again, as someone pointed out already maybe it was the recall.

They found one at another dealer on the shelf and had it overnighted. I'm mainly worried now if I will have trouble getting this one replaced on the recall with it not being listed as a factory installed item.

 

[lovegolf44]

They found one at another dealer on the shelf and had it overnighted. I'm mainly worried now if I will have trouble getting this one replaced on the recall with it not being listed as a factory installed item.

That's certainly possible but let's hope not. I'm going to ask my dealership about the bed step this weekend when I pick up my truck.

 

[Brutal_HO]

They found one at another dealer on the shelf and had it overnighted. I'm mainly worried now if I will have trouble getting this one replaced on the recall with it not being listed as a factory installed item.

Installed by dealer, should not matter. The dealer should add that option to your VIN. However, you may have to bring in the recall letter when the parts become available.

 

[RamGuy84]

Great, another recall on an 81k MSRP truck. I was just in yesterday getting the VB6 and engine calibration. He mentioned a sunroof one too.

 

[jerryw1000]

At the time I re-ordered my truck the bed step wasn't available as an option so, My dealer and I optioned to install it in their shop when my vehicle arrived. Will my vehicle is in now and the dealer ordered me one through the parts department and they just installed it on my truck this morning.

I wonder if this bed step is defective too, and wondering if it will be listed under the recall as well ? ? ?

My experience is that Dealer Installed Options sometimes never show up on the Mopar equipment list so you will probably have to hammer on this with the dealer or Mopar. I had the dealer install a the factory tow hitch on my Jeep Grand Cherokee when I bought it and it never has shown up on the Mopar Owner's site under Dealer Installed. I don't know what process has to happen for it to show up but I know they had to flash the BCM to make the tow package wiring harness work so that alone does not make it visible to Mopar.

 

[CurtJ]

This is crazy.......right? You would think they would have added the cab mounts to the recall list too as many of us there are that have that problem.......:-/ I’m sure it will show up next.

 

[Burn'n Oil]

I suspect that this is the "support brace" in question. It's a pretty flimsy piece...

 

[litzdog911]

Interesting .... On my Mopar page this recall is labeled "W44", not "W24". But the link for the FCA Recall leads to a "page not found" error.

 

[Brutal_HO]

I think those links are just placeholder as they haven't published a fix yet.

 

[litzdog911]

I think those links are just placeholder as they haven't published a fix yet.

Puzzling that one is W24 and mine is W44.

 

[Brutal_HO]

Puzzling that one is W24 and mine is W44.

LWB vs SWB or 3500 vs 2500.