Bed step safety recall - W24 - W26 - W44

[Great White North Eh]

Looks like it must be an AMP or equivalent. If it’s an AMP it should be sturdy but maybe the monkeys that installed it left off some brackets and half of the bolts Regardless if the dealer put it on they should make it right.

 

[Cummins3]

View attachment 8562

Is that color granite crystal??

 

[news4us]

Hey Ram Cares: been waiting 7 months for bed step that should have been installed during build in March. They called me and told me that the truck would be shipped without the step. It should not take this long to redesign the step for the class 5 hitch clearance. How much longer do we have to wait for them?

 

[Brutal_HO]

That is what I have I think. I wasn’t sure if it was dealer installed or factory.

That's definitely an AMP step. What part of it buckled/broke?

Here's the link to the install sheet. Make sure they put everything on correctly. Sounds like a janky install.

https://www.amp-research.com/images/ePIM/original/AMPIS-75417.pdf

P.S. I see they have a dually step now that's in the right place for a long bed. I also see they are doing exactly what I was looking at doing to locate and brace it on my 8' SRW being it's useless where it is now with a crossover toolbox in place. Add a couple Rivnuts and a brace to the spring hanger.

 

[Brett196.7]

Is that color granite crystal??

Yes it is. One of my favorite colors on these trucks.

 

[Brett196.7]

That's definitely an AMP step. What part of it buckled/broke?

Here's the link to the install sheet. Make sure they put everything on correctly. Sounds like a janky install.

https://www.amp-research.com/images/ePIM/original/AMPIS-75417.pdf

P.S. I see they have a dually step now that's in the right place for a long bed. I also see they are doing exactly what I was looking at doing to locate and brace it on my 8' SRW being it's useless where it is now with a crossover toolbox in place. Add a couple Rivnuts and a brace to the spring hanger.

Yeah I’ll check that out. I really appreciate you posting the link. That was awesome. I did crawl up under my truck to look at it but it’s getting late now so I didn’t spend much time underneath. It seems like it just kinda buckled/bent/distorted at the bottom on the actual step. It’s hard to explain because my description tells you almost nothing but I’ll look at it in more detail maybe tomorrow. Thanks again for the awesome info. Much appreciated!

 

[Gondul]

Hey Ram Cares: been waiting 7 months for bed step that should have been installed during build in March. They called me and told me that the truck would be shipped without the step. It should not take this long to redesign the step for the class 5 hitch clearance. How much longer do we have to wait for them?

There is a thread over here to keep them all in one place...

@RamCares

I'm starting a thread for us to be able to easily inquire about or post a question to @RamCares to make it easier for everyone to be able to just go to one site and check on replys from @RamCares . This should also be the ultimate one stop shop for @RamCares to just check on once a day to see...

hdrams.com

 

[RamCares]

Hey Ram Cares: been waiting 7 months for bed step that should have been installed during build in March. They called me and told me that the truck would be shipped without the step. It should not take this long to redesign the step for the class 5 hitch clearance. How much longer do we have to wait for them?

The owner letters for the recalls are mailing tomorrow so you should be getting the voucher in your email soon.

Kaitlin
Ram Cares

 

[lovegolf44]

When someone receives one of these letters, please let us know.

 

[news4us]

It's been a week since the voucher's were to be mailed. Anyone receive on yet? Or is Ram cares blowing smoke at us.

 

[Omar RVA]

It's been a week since the voucher's were to be mailed. Anyone receive on yet? Or is Ram cares blowing smoke at us.

I haven’t. I doubt FCA is sending this priority. Most of their stuff goes media mail and that can literally take 4 weeks. That said I stopped holding my breath a long time ago.

OA

 

[lovegolf44]

I haven’t. I doubt FCA is sending this priority. Most of their stuff goes media mail and that can literally take 4 weeks. That said I stopped holding my breath a long time ago.

It's been a week since the voucher's were to be mailed. Anyone receive on yet? Or is Ram cares blowing smoke at us.

Ram cares said we're supposed get a voucher via email. Not holding my breath either

 

[AndyS]

Received my letter from FCA for the Bed Step Kit recall. Took the truck into the dealer this morning and ran into a problem. The dealer ran the VIN and said there were no recalls on the truck. I showed the letter and explained that I had bought the kit online from another dealer and installed the step kit myself. The service guy said there was nothing they could do since there were no recalls showing for my truck. I showed them how the letter was addressed to me from FCA. Affter some back and forth, the service manager got involved. Apparently no one at the dealer had ever dealt with this situation before. The manager called the 800 number on the letter and after a few minutes talking to whomever, said that the phone call was not helpful. The manager said they don't know how to submit this to get paid by FCA for doing the recall since the part is not married to my VIN. They now have a call in to the regional district. In the meantime they said the part needs to be ordered. They will call me back and let me know whats going on. This dealer has always been good to me. Never had a problem with service before.

Anyone else ever had a similar situation? Any ideas?

 

[lovegolf44]

Received my letter from FCA for the Bed Step Kit recall. Took the truck into the dealer this morning and ran into a problem. The dealer ran the VIN and said there were no recalls on the truck. I showed the letter and explained that I had bought the kit online from another dealer and installed the step kit myself. The service guy said there was nothing they could do since there were no recalls showing for my truck. I showed them how the letter was addressed to me from FCA. Affter some back and forth, the service manager got involved. Apparently no one at the dealer had ever dealt with this situation before. The manager called the 800 number on the letter and after a few minutes talking to whomever, said that the phone call was not helpful. The manager said they don't know how to submit this to get paid by FCA for doing the recall since the part is not married to my VIN. They now have a call in to the regional district. In the meantime they said the part needs to be ordered. They will call me back and let me know whats going on. This dealer has always been good to me. Never had a problem with service before.

Anyone else ever had a similar situation? Any ideas?

What a mess. I haven't received my letter yet.

 

[Omar RVA]

Received my letter from FCA for the Bed Step Kit recall. Took the truck into the dealer this morning and ran into a problem. The dealer ran the VIN and said there were no recalls on the truck. I showed the letter and explained that I had bought the kit online from another dealer and installed the step kit myself. The service guy said there was nothing they could do since there were no recalls showing for my truck. I showed them how the letter was addressed to me from FCA. Affter some back and forth, the service manager got involved. Apparently no one at the dealer had ever dealt with this situation before. The manager called the 800 number on the letter and after a few minutes talking to whomever, said that the phone call was not helpful. The manager said they don't know how to submit this to get paid by FCA for doing the recall since the part is not married to my VIN. They now have a call in to the regional district. In the meantime they said the part needs to be ordered. They will call me back and let me know whats going on. This dealer has always been good to me. Never had a problem with service before.

Anyone else ever had a similar situation? Any ideas?

When did you buy the step? This sounds like an absolute nightmare since no one who ordered with the step in the spring will have one associated with their VIN.

OA

 

[BillnLA]

AndyS

I bought my step online from a MOPAR dealer over a year ago. I received my recall letter about 3-4 weeks ago and if I remember right it stated if the step was purchased or not on truck originally, the remedy was to exchange the bracket only. No labor to swap it out. And you had to bring in the old bracket for exchange. But when I went out to my local dealership, they ordered the part and it arrived the next day. Took the truck in same day and they changed it out in about 20 minutes. So don't know how every dealership will work but mine did it for me. By the way, I did not buy my truck from this dealership, but they have been extremely good for service on both my and the wife's trucks.

 

[RamCares]

Received my letter from FCA for the Bed Step Kit recall. Took the truck into the dealer this morning and ran into a problem. The dealer ran the VIN and said there were no recalls on the truck. I showed the letter and explained that I had bought the kit online from another dealer and installed the step kit myself. The service guy said there was nothing they could do since there were no recalls showing for my truck. I showed them how the letter was addressed to me from FCA. Affter some back and forth, the service manager got involved. Apparently no one at the dealer had ever dealt with this situation before. The manager called the 800 number on the letter and after a few minutes talking to whomever, said that the phone call was not helpful. The manager said they don't know how to submit this to get paid by FCA for doing the recall since the part is not married to my VIN. They now have a call in to the regional district. In the meantime they said the part needs to be ordered. They will call me back and let me know whats going on. This dealer has always been good to me. Never had a problem with service before.

Anyone else ever had a similar situation? Any ideas?

Sounds like you got the recall letter for the equipment recall, which is not VIN specific. Can you send me your VIN and dealer info so we can get this repaired for you?

When did you buy the step? This sounds like an absolute nightmare since no one who ordered with the step in the spring will have one associated with their VIN.

OA

This isn't the same situation as the writer above.

Kaitlin
Ram Cares

 

[Cummins3]

I haven't gotten my letter and I bought mine from dealer and installed myself

 

[AndyS]

Sounds like you got the recall letter for the equipment recall, which is not VIN specific. Can you send me your VIN and dealer info so we can get this repaired for you?

Kaitlin
Ram Cares

Message sent. Thank you Kaitlin!!

 

[RamCares]

I haven't gotten my letter and I bought mine from dealer and installed myself

Do you have the receipt? You can send it to us in a PM and add your VIN and dealer I can work this out.

Kaitlin
Ram Cares